Case Handler needed in Maidstone £19.35 per hr ref OR121714

Full time hours on a temporary basis

• Manage and coordinate Damp & Mould cases from initial report through to resolution.
• Respond to enquiries from residents, colleagues and external stakeholders regarding damp and mould concerns.
• Assess and categorise cases based on severity, risk and organisational procedures.
• Schedule surveys, inspections, repairs and appointments, ensuring timely progression of cases.
• Provide administrative support to Specialist Surveyors, including diary management and appointment coordination.
• Maintain accurate case records, reports and correspondence on internal systems.
• Liaise with residents, contractors, surveyors and local authorities to ensure effective communication throughout the process.
• Provide residents with advice, guidance and support regarding damp and mould prevention and management.
• Monitor case progress and ensure actions, enquiries and complaints are completed within agreed timescales.
• Escalate any health and safety concerns, safeguarding issues or reputational risks as required.
• Support compliance with Housing Ombudsman recommendations, Awaab's Law requirements and organisational policies.
• Assist with reporting, data collection and performance monitoring where required.

If you are interested in the role, please email your CV to [email protected] quoting the reference number. 

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared