Quality And Performance Data Analyst needed in Oxford paying £12.69per hr PAYE Ref:5186250

This role is working full time hours on a temporary basis

Responsibilities:

• To acquire data from primary or secondary data sources and maintain databases/data systems.
• To identify, analyse, and interpret trends or patterns in complex data sets.
• To design reports for the Adult and Children’s Social Services Team that provide information, data, statistics, intelligence, insight and analysis on activity and performance.
• To produce reports based around contact statistics, performance, agent performance, multimedia stats and other scorecards.
• To support the Adult and Children’s Social Services Team management team, providing insight to assist with core decisions around, cost, efficiency and business casing.
• Provide analytical insight from the Service Improvement Log especially on avoidable contact and first contact resolution.
• To provide relevant information to the management of individual and team productivity to ensure targets and KPIs are met by creating and populating scorecards.
• To develop and implement databases, data collection systems, data analytics and other strategies that optimise statistical efficiency and quality.
• To provide trend analysis around customer demand profit and other key performance indicators.
• To meet with key stakeholders as required to discuss completed reports, share findings, and identify and document action plans.

Ideally candidates will have:

• Achieved a level 4 NVQ or equivalent
• Numerate and analytical, with ability to develop a mixture of simple and sophisticated forecasting and headcount models.
• Ability to analyse operations and identify areas for improvement.
• A strong working knowledge of Microsoft Office is essential, in particular Excel and PowerBI, to an advanced level.
• A formal qualification in customer services management or analytical reporting methodologies.

If you are interested in the role, please email your CV to [email protected] quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared